Terms & Conditions

General Terms

  • By accessing and using this website, you agree to abide by these terms and conditions.
  • We reserve the right to amend, update, or replace any part of these terms without prior notice.

Product Information

  • All products are organic, homemade, and crafted with care. Slight variations in appearance or flavor may occur due to the natural ingredients used.
  • We strive to ensure the accuracy of product descriptions, but there may be minor discrepancies.

Pricing and Payment

  • Prices are displayed in [currency - INR] and are subject to change without notice.
  • Payment must be completed through approved methods at checkout.

Shipping and Delivery

  • We currently deliver within [specific regions or countries - Timelines-international standard delivery 7-10 days depends on country Domestic orders standard delivery 3-5 days].
    Shipping fees and estimated delivery times will be displayed during checkout.
  • We are not responsible for delays caused by third-party couriers or unforeseen circumstances.

Returns and Refunds

  • Due to the perishable nature of our products, returns are not accepted.
  • Refunds or replacements are offered for damaged or incorrect items reported within [3] days of delivery.
  • Proof of damage (e.g., photographs) must be submitted for claims to be processed.

Cancellation Policy

  • At Mom’s Millets & Organics, we take pride in delivering high-quality, natural, and organic millet-based products. However, we understand that sometimes cancellations may be necessary. Please review our policy below before placing an order.

Order Cancellation Policy

  • A. Cancellation Before Order Processing (Within 12 Hours)
  • You can cancel your order within 12 hours of placing it for a full refund.
  • To cancel, email us at [momsmillets1@gmail.com] or call/WhatsApp us at [9515092969] with your Order ID.
  • B. Cancellation After Order Processing (But Before Shipping)
  • If your order has already been processed but not yet shipped, you can request a cancellation.
  • A 10% processing fee will be deducted from your refund.
  • Refunds will be processed within 7 working days.
  • C. Cancellation After Shipping
  • Once an order has been shipped, cancellation is not allowed.
  • However, if you receive a damaged, defective, or incorrect product, please refer to our Return & Refund Policy below.

Return & Refund Policy

  • Since we deal with organic and perishable products, we only accept returns and offer refunds under the following conditions:
  • ✅ Defective or Damaged Product:
  • if you receive a damaged or defective item, notify us within 24 hours of delivery with clear photos/video proof.
  • We will replace the product or issue a refund, depending on the case.
  • ✅ Wrong Item Received:
  • If we ship the wrong product, contact us within 24 hours for a free replacement or refund.
  • 🚫 Returns NOT Accepted If:
  • The product is opened, used, or not in its original condition.
  • You changed your mind after receiving the order.
  • The return request is made after 24 hours

Refund Process

  • If eligible, refunds will be credited via original payment method within 7-10 business days.
  • All the replacement will be delivery frame : Specific regions or countries - Timelines-international standard delivery 7-10 days depends on country. Domestic orders standard delivery 3-5 days.

Allergy and Health Disclaimer

  • Our products may contain allergens such as nuts, seeds, or gluten.
  • Customers are responsible for reviewing product labels and consulting their doctor if needed.

Intellectual Property

  • All website content, including logos, images, and text, is the intellectual property of Moms Millets & Organics.
  • Unauthorized reproduction, distribution, or use of content is prohibited.

Franchise Opportunities

  • Moms Millets & Organics reserves the right to expand through a franchise model in the future.
  • All trademarks, branding, recipes, and business methods are proprietary and protected by intellectual property laws.
  • Franchise agreements will be subject to separate contracts outlining specific terms, including operational standards, fees, and obligations.
  • Unauthorized use of our brand name, products, or processes without formal approval will result in legal action.
  • Updates on franchising opportunities will be announced via the website or official communication channels.

Limitation of Liability

  • Moms Millets & Organics is not liable for indirect or consequential damages arising from the use of our website or products.
  • Customers are advised to follow all storage and usage instructions provided.

Governing Law

  • These terms and conditions are governed by the laws of [jurisdiction].

Contact Us

  • For inquiries about products, partnerships, or franchising, please contact us at [9515092969/momsmillets1@gmail.com].